DVD Shipping & Returns Policy

RETURN & REFUND POLICY

There will be no refund made on purchases of DVDs unless the order was duplicated in error. DVDs may not be returned for refund or exchange (deleted) unless broken upon opening or defective upon viewing. A refund is based on the original method of payment. Products from opened packages will only be exchanged if deemed defective. Replacement: In the case of a defective DVD another copy of the same product will be shipped.

DEFECTIVE ITEMS:

If you discover what you believe is a product defect, please contact DDS Customer Support at 1-301-332-4889. Such a defect, if any, is covered under the terms of your product’s warranty. Please refer to the warranty information and other supporting documentation that was shipped with your order. (See Product Warranty section below for specific information about DDSs product warranties.)

CONFIRMATION OF ORDER:

If you have included an email address with your order, DDS will send confirmation of your order via email. Otherwise, if no email address has been provided, you will receive a confirmation of your order by postal mail when your order is shipped.

PAYMENT METHODS:

Credit Card You may pay by credit card regardless of which ordering method you use (Internet or phone). At the time your order is placed, DDS will obtain a pre-approval from the credit card company for the amount of the order. Credit card billing occurs when your order is placed. DDS accepts Visa, MasterCard and American Express.

PLEASE NOTE:

Most Debit cards and check cards have daily spending limits that may substantially delay the processing of your order.For information about alternate payment options, please review the cashier’s check and wire transfer options listed in the following sections.Credit Card Security Codes DDS requires the credit card security code for your credit card for any order. The credit card security code is an individual three- or four-digit number specific to your credit card. This code may be found either printed on the back of your card, on the signature panel (if Visa or MasterCard). Asking for and confirming your credit card’s security code helps validate that you – and only you – are in the possession of your credit card and protects you from unauthorized use of your account. Please allow one (1) business day for DDS to process your order after receiving payment.

TAX-EXEMPT ORDERS

If your order is being placed on behalf of a tax-exempt organization or individual, please call DDS Customer Support at 1-301-332-4889. Be prepared to provide proof of state tax-exempt status for the state where the product is being shipped. The organization or individual name on the order must exactly match the state tax-exempt certificate. Federal tax exemption certificates are not accepted.

SHIPPING OPTIONS

DDS offers 3 convenient shipping options.

  1. Domestic Standard Shipping: Products shipped via standard service are shipped via 1st class US mail.
  2. Second Day Shipping: For an additional charge, we offer this expedited shipping option via FedEx. Products shipped via two-day service prior to 1:00 p.m.EST are normally delivered by 4:30 p.m. local time two (2) business days after shipment. A street delivery address must be provided.
  3. International Standard Shipping: Products shipped via standard service are shipped via 1st class US mail. International Expedited Tracking Shipment: For an additional charge, we offer this expedited shipping, via FedEx or UPS.

Orders are normally delivered within 21 days. Rates vary depending on destination. A street delivery address must be provided. Signature is required for delivery. If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone you trust will be available to sign for your package. Please note that we are not able to adjust the shipping address once a package has left DDSs warehouse. Title and risk of loss to all products will pass to you upon delivery.Undeliverable Packages: Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, please contact us to make arrangements for reshipment. Failed Delivery Attempts: Most of our carriers make three attempts to deliver a package. After three delivery attempts, the package will be returned to us.

ORDER PROCESSING

The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time. It does not include transit (shipping) time. Payment processing will not begin until we receive all the necessary information and full payment or a full authorization, in the case of credit card orders.Orders placed on the weekend or on a holiday will begin payment processing the next business day.Orders for in-stock items that are eligible for same-day shipping must be received before 1:00 p.m. EST, pending payment processing. Orders placed on the weekend or on a holiday will begin payment processing the next business day. Unanticipated changes in supply can affect product availability. Please confirm the estimated shipping lead time at the “Review Your Order” page for the most current availability information. Business days are Monday through Friday, excluding Federal holidays. Please review the Product Availability section below for more information regarding order processing and product availability times.

PRICES

DDS endeavors to offer you competitive prices on current DDS products. Your total order price will include the price of the product (on the day of shipping) plus any applicable sales tax and shipping charges. DDS reserves the right to change prices for products displayed at www.discoverdentalsurgery.com or any related microsites at any time.

PRODUCT AVAILABILITY

“Order lead time” is the length of time it will take us to validate your credit card, assemble the right products and package your order. “Shipping (or transit) time” is the length of time it will take for the package to travel from our warehouse to your shipping address. DDS makes every effort to ship your product within twenty-one (21) business day upon receipt of your order (Monday through Friday) excluding Federal holidays. Lead times will begin the following business day for orders placed and credit cleared after 1 p.m. EST. Although every effort is made to ship your order according to the lead time provided, shipping dates may change due to changes in supply. If the lead time changes, DDS will contact you via email and provide a revised shipping estimate. DDS reserves the right to discontinue products without notice.Additional terms and conditions may apply to purchases of goods or services and to specific portions or features of the Site, including contests, promotions or other similar features, all of which terms are made a part of these Terms of Use by this reference. You agree to abide by such other terms and conditions, including where applicable representing that you are of sufficient legal age to use or participate in such service or feature. If there is a conflict between these Terms of Use and the terms posted for or applicable to a specific portion of the Site or for any service offered on or through the Site, the latter terms shall control with respect to your use of that portion of the Site or the specific service. DDS’s obligations, if any, with regard to its products and services are governed solely by the agreements pursuant to which they are provided, and nothing on this Site should be construed to alter such agreements. DDS may make changes to any products or services offered on the Site, or to the applicable prices for any such products or services, at any time, without notice. The materials on the Site with respect to products and services may be out of date, and DDS makes no commitment to update the materials on the Site with respect to such products and services. Accounts, Passwords and SecurityCertain features or services offered on or through the Site may require you to open an account (including setting up an DDS ID and password). You are entirely responsible for maintaining the confidentiality of your account information, including your password, and for any and all activity that occurs under your account. You agree to notify DDS immediately of any unauthorized use of your account or password, or any other breach of security. However, you may be held liable for losses incurred by DDS or any other user of or visitor to the Site due to someone else using your DDS ID, password or account.You may not use anyone else’s DDS ID, password or account at any time without the express permission and consent of the holder of that DDS ID, password or account. DDS cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.

DDS REFUND POLICY HOURS OF OPERATION:

Our Customer Service team is happy to assist you Monday through Friday, between 9:00 a.m. and 5:00 p.m., Eastern Standard Time (EST.) Please call us at (301) 332-4889 or email us at info@dentalseminars.com. If you would like product and pricing information, you may also access this information online 24/7 at http://www.dentalseminars.com

Address

Dental Seminars, LLC
Dr. Emma Galvan, Executive Director

20 East Timonium Rd
Timonium, MD 21093
Tel: 301-332-4889
Fax: 410-252-3482
www.dentalseminars.com

Approved PACE Program

Approved PACE Program Approved PACE Program FAGD/MAGD Credit Approval does not imply acceptance by a state or provincial board of dentistry or AGD endorsement. 09/01/2014 to 08/31/2018. Provider ID #360416

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